Human-centric Supply Chain Transformation

While it’s clear that the pandemic has accelerated digital transformation, putting humans at the center of these efforts is key to long-term success. But what exactly does a “human-centric” approach mean? To find out, companies must be prepared to “get a little dirty” by sorting through all of their messy data, and account for the human interactions that allow them to better understand policies and processes within operations. These include e-mails, phone calls, spreadsheets, and manual processes that move cargo around the planet.

There are good reasons for companies to have enterprise resource planning (ERP), but it’s expensive, time-consuming and difficult to change. Transportation and warehouse-management are just as well-entrenched, so achieving real change that adds value can be a challenge. All the more reason to stay focused on a human-centric approach to transformation. That will help ensure that you choose the right technologies to aid in your organization’s business goals, which in the end are what drive return on investment.

Because of the severity and urgency of the challenges that businesses and consumers have faced over the past 18 months, the supply chain is now considered an essential function and a strategic investment. A partner mentality will go a long way toward achieving the kind of transformation that ensures doing right by your customers, and their customers as well. The multi-party supply chain revolves around humans; so should its solutions and operations. No matter how advanced technology becomes, a human touch will always be needed to get the most out of any investment for maximum ROI.

Source: https://www.supplychainbrain.com/blogs/1-think-tank/post/33315-supply-chain-transformation-with-a-human-touch